Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded the update; then Firefox says I need to restart and when I do it tells me I need to download the update. But I already did?

  • 1 reply
  • 4 have this problem
  • 7 views
  • Last reply by cor-el

more options

Further info: The website says download it, then when you're prompted, drag the icon to your Applications folder. But I haven't gotten that prompt.

Further info: The website says download it, then when you're prompted, drag the icon to your Applications folder. But I haven't gotten that prompt.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.