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in trying to download firefox, it takes me through part of the process, and after hitting the "run" button, i get a message popping up that says "cannot create temp folder archive" and the title of the pop-up seems to be "7-zip". what's going on?

  • 3 replies
  • 5 have this problem
  • 8 views
  • Last reply by gudguy1

soccer66
soccer66
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when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

when i try to download and install firefox for the first time, it takes me through the first 3 steps, hitting the "allow" button, waiting the few minutes it takes for it to download, then hitting the "run" button. as soon as i hit the run button, i get that pop-up. the only option it givces me in the little pop-up window is the "ok" button. i hit that button, and then everything just goes away and disappears. like i never tried downloading firefox in the first place. so i certainly and obviously cannot continue the installation process.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Try saving the Firefox setup file, close the browser you used for the download, and then double-clicking the setup file to start the installation procedure.

nardien
nardien
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did that..with no success..any other ideas..

gudguy1
gudguy1
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Interesting. I tried one more time - instead of saving it to my hard drive, I ran it directly off the Mozilla site and it installed....

Something is definitely wrong with the Mozilla "save as" and THEN run process....

see my original rant reply to another unsasatified user if you're interested: https://support.mozilla.com/en-US/questions/772290