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file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/components/nsExtensionManager.js:2309

  • 1 reply
  • 33 have this problem
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  • Last reply by Tim

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When attempt to open Firefox get notice of can't run script:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/components/nsExtensionManager.js:2309

Crash ID(s)

does not open to give crash ID

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

When attempt to open Firefox get notice of can't run script:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/components/nsExtensionManager.js:2309 == Crash ID(s) == does not open to give crash ID == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

All Replies (1)

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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

See some reports that the Ask.com toolbar is causing the issue https://support.mozilla.com/tiki-view_forum_thread.php?locale=en...

If Safe Mode works and you have the Ask toolbar installed I recommend you uninstall it.