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when saving bookmark using "choose" only 3 of 10 folders are available

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  • 5 have this problem
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  • Last reply by Wikiwide

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Thanks for the quick response;) Did recommendations, updated java, ran in safe, still......click on folder "unsorted bookmarks" , "bookmarks toolbar", "bookmarks menu","unsorted bookmarks" ,"choose" ,"my folder 1" and "my folder 2" then I click on "choose" and only "unsorted bookmarks" and an empty box below appears where all my folders should be.

Thanks for the quick response;) Did recommendations, updated java, ran in safe, still......click on folder "unsorted bookmarks" , "bookmarks toolbar", "bookmarks menu","unsorted bookmarks" ,"choose" ,"my folder 1" and "my folder 2" then I click on "choose" and only "unsorted bookmarks" and an empty box below appears where all my folders should be.

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Right now I cannot imagine what could have caused it.

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Go to Help->Troubleshooting information Copy contents of the page Paste them into your reply

Right now I cannot imagine what could have caused it.