Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"New Folder" option not offered in dropdown list of folders under "Inbox"

  • No replies
  • 0 have this problem
  • 4 views
clive.watts
clive.watts
more options

I am running Thunderbird 115.10.1 on an up-to-date Windows 11 machine. I have 2 email accounts (VirginMedia and Gmai)l. When I look at the drop-down list from the top-level folders on these accounts the VirginMedia account does not offer "New Folder", but the Gmail account does. I can create new folders via the VirginMedia webmail, but not via Thunderbird. This is a problem which I have had for some months, coping with it by resorting to webmail.

I am running Thunderbird 115.10.1 on an up-to-date Windows 11 machine. I have 2 email accounts (VirginMedia and Gmai)l. When I look at the drop-down list from the top-level folders on these accounts the VirginMedia account does not offer "New Folder", but the Gmail account does. I can create new folders via the VirginMedia webmail, but not via Thunderbird. This is a problem which I have had for some months, coping with it by resorting to webmail.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.