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During transaction of buying for 29.9 $ the tracking protection Shield electricity went down.

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  • Last reply by James

DrS.Barbara Stass-Stasikowski
DrS.Barbara Stass-Stasikowski
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To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify. 

Was it a legal transaction or a scam ? Was it completed or abounded ?

Please help to entangle these issues

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify. Was it a legal transaction or a scam ? Was it completed or abounded ? Please help to entangle these issues

All Replies (2)

Paul
Paul
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Hi

Enhanced tracking protection is provided for free in Firefox - you do not need to pay for it.

Unless you have previously paid for one of our Premium products (such as VPN, Firefox Private Network and Firefox Relay), I am very sorry, but it sounds like you have been the victim of a scam. I strongly recommend that you contact your credit card provide as soon as possible for help and further investigation of this.

James
James
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https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-android https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-ios https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

Hard to know what OS you are using Firefox web browser on since you posted this in the Firefox Focus product section.

Modified by James