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Update phone number on old account i cant sign into

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

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I have an old account i need to access. I know the email and password. I cant sign in because of an old phone number.

I have an old account i need to access. I know the email and password. I cant sign in because of an old phone number.

All Replies (2)

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What phone? Where are you seeing this?

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Is this about a Firefox Sync account ?

Firefox doesn't use (and has never used) a phone number for signing in, but uses email address and password.

Synced data from years ago may no longer be present on the Sync server anyway.