Here are two possible sources for popup ads: (1) A script in the web page you are visiting -- if you see this on a wide variety of sites, this one is less likely (2) A script injected into web pages you are visiting by an add-on. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading. ''If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:'' Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here. ''If the extensions list is blank or inaccessible:'' Restart Firefox in its Troubleshoot Mode -- that temporarily deactivates extensions so they can't interfere with their own removal. Here's how: ''If Firefox is running:'' You can restart Firefox in Troubleshoot Mode using either: * "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled) * (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled) and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button). ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button). ''Note: Don't use the Refresh without first reviewing this article to understand what will be deleted:'' [[Refresh Firefox - reset add-ons and settings]]. Can you regain control?