Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox changed my password, but didn't save it!

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

JTD
JTD
more options

Hey Firefox Team,

Earlier this evening, I was doing a little security update and changing the password to my Twitter and email addresses. Standard stuff. Firefox suggested a secure password and I agreed; Firefox came up with a good one. The key icon in the URL bar showed a little message that said it had saved the passwords. Hooray.

It turns out, it didn't update my passwords at all and now I am locked out of my accounts. Firefox hasn't saved these new passwords it came up with and I'm stuck with my old ones which, obviously, don't work.

What can I do?

Hey Firefox Team, Earlier this evening, I was doing a little security update and changing the password to my Twitter and email addresses. Standard stuff. Firefox suggested a secure password and I agreed; Firefox came up with a good one. The key icon in the URL bar showed a little message that said it had saved the passwords. Hooray. It turns out, it didn't update my passwords at all and now I am locked out of my accounts. Firefox hasn't saved these new passwords it came up with and I'm stuck with my old ones which, obviously, don't work. What can I do?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

^The OP didn't wrote that the password for the Firefox account was changed, only Twitter was specifically mentioned. Note that it is always best to verify via about:logins that a password is stored correctly, especially in case of a generated password.

You will have to do a password reset if you are blocked from accessing a website.