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Firefox not loading any websites after Windows crash

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by cor-el

johfc
johfc
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My Windows PC apparently crashed when I tried to Hibernate. I knew this because when starting up the PC state was not persisted. I started Firefox (v97 x64) and it would not load any websites. The about:config page loaded.

I was at a loss as to how to resolve this as I could find no advice for this problem.

I thought I would try Safe Mode. Unexpectedly, just starting in Safe Mode resolved the issue without doing anything else. I am now back to normal.

I'm curious to know what just starting in Safe Mode did to resolve the issue. I also want to broadcast this as I did not find this as a potential solution.

My Windows PC apparently crashed when I tried to Hibernate. I knew this because when starting up the PC state was not persisted. I started Firefox (v97 x64) and it would not load any websites. The about:config page loaded. I was at a loss as to how to resolve this as I could find no advice for this problem. I thought I would try Safe Mode. Unexpectedly, just starting in Safe Mode resolved the issue without doing anything else. I am now back to normal. I'm curious to know what just starting in Safe Mode did to resolve the issue. I also want to broadcast this as I did not find this as a potential solution.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Could have been a problem with the Startup Cache.

If this happens again then try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.