Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

gmail web page stops updating only in FireFox browers

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Terry

jdshah00
jdshah00
more options

I use gmail for both personal and work (business) account. I have both accounts logged in and open on Chrome and Firefox. On the Firefox browser every 5 to 10 minutes the web page shows error 001, and the page wont reload. Only fix is to restart Firefox. However, at the same time the same accounts are not having problems via the Chrome browser.

I have no add-ons or extensions enabled on the Firefox browser. I have already done a Firefox reset, that did not fix the problem. I have done a uninstall and re-install of Firefox, that also did not fix the problem.

I use gmail for both personal and work (business) account. I have both accounts logged in and open on Chrome and Firefox. On the Firefox browser every 5 to 10 minutes the web page shows error 001, and the page wont reload. Only fix is to restart Firefox. However, at the same time the same accounts are not having problems via the Chrome browser. I have no add-ons or extensions enabled on the Firefox browser. I have already done a Firefox reset, that did not fix the problem. I have done a uninstall and re-install of Firefox, that also did not fix the problem.
Attached screenshots

All Replies (1)

Terry
Terry
more options

You may need the fix mentioned in the answer linked below. I haven't had the problem.

https://support.mozilla.org/en-US/questions/1375929#answer-1502270