Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Authentication cookies

  • 4 replies
  • 1 has this problem
  • 14 views
  • Last reply by Paul

more options

I cannot log onto my webmail (softhome.net) my login user name and password are accepted but it returns the message 'session closed, no authentication cookie detected' I have set my firefox security to standard

I cannot log onto my webmail (softhome.net) my login user name and password are accepted but it returns the message 'session closed, no authentication cookie detected' I have set my firefox security to standard

All Replies (4)

more options

Hi

What add-ons do you have installed in Firefox for Android?

more options

None that I know of. I can log on with the android stock Internet app. The firefox windows 10 desktop app has the same logon problem but the chrome app doesn't

more options

I have deleted the android app on my phone and reinstalled it without linking it to my Firefox account and I can now log on. I will check with my desktop version to see what differences there are in the security settings

more options

Ok, thank you for letting us know.