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error 500 with Synology website

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

iddqd_idkfa
iddqd_idkfa
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Hi there,

Since 2 approximately 2 weeks I can't login to my Synology account via https://www.synology.com/en-global > sign in button > https://account.synology.com > here you put your credentials.

So visiting "https://www.synology.com/en-global" works, but when I visit "https://account.synology.com" I receive the error 500. So I can't login to my Synology account.

- I did not change any setting in Firefox or in my Synology account. - My Firefox is updated 91.0.1 - I use Windows 10 64bit

However, these days I'm using Chrome browser to login to my Synology account, because Firefox doesn't.

I did contact Synology with this and since it works with Chrome and not with Firefox, they don't know what it should be...

Someone any ideas?

Hi there, Since 2 approximately 2 weeks I can't login to my Synology account via https://www.synology.com/en-global > sign in button > https://account.synology.com > here you put your credentials. So visiting "https://www.synology.com/en-global" works, but when I visit "https://account.synology.com" I receive the error 500. So I can't login to my Synology account. - I did not change any setting in Firefox or in my Synology account. - My Firefox is updated 91.0.1 - I use Windows 10 64bit However, these days I'm using Chrome browser to login to my Synology account, because Firefox doesn't. I did contact Synology with this and since it works with Chrome and not with Firefox, they don't know what it should be... Someone any ideas?

Chosen solution

nope. it was a Firefox cookie issue of the website synology.com. deleted this cookie and it works again.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

iddqd_idkfa
iddqd_idkfa Question owner
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Chosen Solution

nope. it was a Firefox cookie issue of the website synology.com. deleted this cookie and it works again.

FredMcD
FredMcD
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That was very good work. Well Done.