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I cannot create a mozilla.org bugzilla account

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  • Last reply by cor-el

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In the website bugzilla.mozilla.org, I cannot create a new account. I go to the create account page, but it says I need to log in before I can view it. I don't think I can, since I need to create an account before I can log in to create an account, and it presumes that I have an account before I can create one.

Is this actually intended, or is this a bug? If this is something I need to report on bugzilla, it will be difficult to do so, as I do not have an account.

In the website bugzilla.mozilla.org, I cannot create a new account. I go to the create account page, but it says I need to log in before I can view it. I don't think I can, since I need to create an account before I can log in to create an account, and it presumes that I have an account before I can create one. Is this actually intended, or is this a bug? If this is something I need to report on bugzilla, it will be difficult to do so, as I do not have an account.

Chosen solution

Why do you want to create a Bugzilla account? Did you find a bug in Firefox and do you want to report it ?

Note that Bugzilla is meant for reporting a valid bug and not for commenting on existing bugs.


On the create account page I see that you need to enter a valid email address and once you confirm this email you can continue and set a password,

Please give us an email address you want to use. Once we confirm that it works, you'll be asked to set a password and then you can start filing bugs and helping fix them. I have read Bugzilla Etiquette and the Mozilla Community Participation Guidelines and agree to abide by them.

How far do you get ? Can you click the blue "Create Account" button that shows in the screenshot ?

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Chosen Solution

Why do you want to create a Bugzilla account? Did you find a bug in Firefox and do you want to report it ?

Note that Bugzilla is meant for reporting a valid bug and not for commenting on existing bugs.


On the create account page I see that you need to enter a valid email address and once you confirm this email you can continue and set a password,

Please give us an email address you want to use. Once we confirm that it works, you'll be asked to set a password and then you can start filing bugs and helping fix them. I have read Bugzilla Etiquette and the Mozilla Community Participation Guidelines and agree to abide by them.

How far do you get ? Can you click the blue "Create Account" button that shows in the screenshot ?

Modified by cor-el