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Firefox crashes due to BitDefender AV

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by Wayne Mery

Eildriz
Eildriz
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Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7650 Application Timestamp: 5fd3fbc2 Fault Module Name: gemmauf64.dll Fault Module Version: 1.27.100.0 Fault Module Timestamp: 5f5a3902 Exception Code: c0000005 Exception Offset: 0000000000026763 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d9b9 Additional Information 2: d9b9d8073e834ac1eab3ba200584843a Additional Information 3: 16c8 Additional Information 4: 16c899f3967d5da6d8b003ecee90a3e9 Extra information about the problem Bucket ID: 4dd5b2a202f4fd24df4974e1c1a5846b (2254461601440957547)


Every now and then Firefox crashes without proper crash report. I have checked my PC's reliability history crash logs found that BitDefender causes the crash. Does anyone experiencing the same thing? Do you any fix for this problem?

Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7650 Application Timestamp: 5fd3fbc2 Fault Module Name: gemmauf64.dll Fault Module Version: 1.27.100.0 Fault Module Timestamp: 5f5a3902 Exception Code: c0000005 Exception Offset: 0000000000026763 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d9b9 Additional Information 2: d9b9d8073e834ac1eab3ba200584843a Additional Information 3: 16c8 Additional Information 4: 16c899f3967d5da6d8b003ecee90a3e9 Extra information about the problem Bucket ID: 4dd5b2a202f4fd24df4974e1c1a5846b (2254461601440957547) Every now and then Firefox crashes without proper crash report. I have checked my PC's reliability history crash logs found that BitDefender causes the crash. Does anyone experiencing the same thing? Do you any fix for this problem?

All Replies (2)

FredMcD
FredMcD
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Update BitDefender. If the problem continues, disable it.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Eildriz,

When using newer versions, do you see a problem if you enable the features of Bitdefender which caused your problems??