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Video playback

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  • Last reply by FredMcD

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New laptop startup. Installed Firefox (has edge) and now in Firefox it will not play videos. Tried Youtube and just get a spinning wheel. Tried videos on other websites and get the same issue. Edge was doing that also and I had to change a setting in Edge. I tried that on Firefox following a web search for "videos won't play using Firefox" but have had no success.

New laptop startup. Installed Firefox (has edge) and now in Firefox it will not play videos. Tried Youtube and just get a spinning wheel. Tried videos on other websites and get the same issue. Edge was doing that also and I had to change a setting in Edge. I tried that on Firefox following a web search for "videos won't play using Firefox" but have had no success.

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If you have Windows 10 N or KN then you may not have the Media Feature Pack installed. https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows