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Can't sync from previous session

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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Hello, I recently performed a factory reset on my computer and after I installed firefox and loged in on my account all of the sync items don't seem to appear.

Despite this I can still see my desktop bookmarks on my phone (under Desktop Bookmarks > Other Bookmarks) and history too

Hello, I recently performed a factory reset on my computer and after I installed firefox and loged in on my account all of the sync items don't seem to appear. Despite this I can still see my desktop bookmarks on my phone (under Desktop Bookmarks > Other Bookmarks) and history too

All Replies (2)

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I found the problem. My account wasn't properly singed in on my phone and couldn't act as a bridge for all the information to jump to the new session

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.