Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashed and deleted my history and MY TABS

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

THIS IS SO STUPID! IM PISSED TO MY LIMIT! why does firefox crash randomly then delets my HISTORY and my tabs history ?! i just loose like 1 hour of research for my uni . its RIDICULOUS! I googled all the solution to get them back none works because it wiped all my history list in the folders too! . Might as well go chrome

THIS IS SO STUPID! IM PISSED TO MY LIMIT! why does firefox crash randomly then delets my HISTORY and my tabs history ?! i just loose like 1 hour of research for my uni . its RIDICULOUS! I googled all the solution to get them back none works because it wiped all my history list in the folders too! . Might as well go chrome

All Replies (4)

more options

Modified by shehan

more options

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options