Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot get logged in to my firefox

tlconnors10
tlconnors10
more options

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Chosen solution

Hi tlconnors10, that sounds like a bit of a mess.

Let's start with the header. Do you mean the toolbar area layout has changed from what it was before? Is this a problem with missing or additional "bars", or with the background (the theme)?

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Is this a problem with your Firefox Account -- used to sync settings between different Firefox browsers -- or with a different account? It's not necessary to log into a Firefox account to use websites; is browsing working normally?

Read this answer in context 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Hi tlconnors10, that sounds like a bit of a mess.

Let's start with the header. Do you mean the toolbar area layout has changed from what it was before? Is this a problem with missing or additional "bars", or with the background (the theme)?

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Is this a problem with your Firefox Account -- used to sync settings between different Firefox browsers -- or with a different account? It's not necessary to log into a Firefox account to use websites; is browsing working normally?