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how do I regain access to my profile

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  • 1 has this problem
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  • Last reply by Paul

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Profile locked. I try to sign in and it states that Firefox has locked my profile to protect my bookmarks. I never get the email to unlock it.

Profile locked. I try to sign in and it states that Firefox has locked my profile to protect my bookmarks. I never get the email to unlock it.

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Hi

Is the email in your spam or junk mail folder?