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Firefox can't sync. about:sync-log says Network is offline

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  • Last reply by jlarcillas

jlarcillas
jlarcillas
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I've tried nearly all methods described here in the Support Forums: > Deleted weave folder in profile folder

> Deleted firefox account in saved passwords

> Deleted places.sqlite

> Deleted Firefox sync account and changed password

Hope you guys can help. Thanks!

I've tried nearly all methods described here in the Support Forums: > Deleted weave folder in profile folder > Deleted firefox account in saved passwords > Deleted places.sqlite > Deleted Firefox sync account and changed password Hope you guys can help. Thanks!

Modified by jlarcillas

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jlarcillas
jlarcillas Question owner
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My latest sync-log:

1548982076847 Sync.LogManager DEBUG Flushing file log 1548982076863 Sync.LogManager DEBUG Log cleanup threshold time: 1548118076863 1548982076872 Sync.LogManager DEBUG Done deleting files. 1548982077420 Services.Common.RESTRequest TRACE onStartRequest: GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 1548982077420 Services.Common.RESTRequest TRACE Channel for GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 returned status code 0 1548982077420 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1548982077420 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1548982077420 Services.Common.RESTResponse TRACE Processing response headers. 1548982077420 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 1580 1548982077420 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1548982077420 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1548982077420 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1548982077427 FirefoxAccounts TRACE finished write of json user data - took: 6 1548982077427 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1548982077427 FirefoxAccounts TRACE starting write of user data to the login manager 1548982077433 FirefoxAccounts TRACE finished write of user data to the login manager 1548982087702 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982119522 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982125611 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982130720 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982131056 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982131818 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982132396 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982133504 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982133738 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982134046 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982135447 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982135627 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982136306 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982137699 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982224824 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982230709 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982260268 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982274574 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982314980 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982345853 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982350347 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982351225 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982353507 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982353836 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982355893 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982360326 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982361944 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982362431 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982362829 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982366513 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982366891 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982368150 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982373152 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982373422 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982379786 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982387561 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982390028 FirefoxAccounts INFO Consuming missed commands. 1548982390029 Sync.Service DEBUG User-Agent: Firefox/65.0 (Windows NT 10.0; Win64; x64) FxSync/1.67.0.20190124174741.desktop 1548982390029 Sync.Service INFO Starting sync at 2019-02-01 08:53:10 in browser session LuHxy4MG-whm 1548982390029 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1548982390030 Sync.Status INFO Resetting Status. 1548982390030 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1548982390030 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1548982390030 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1548982390030 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:48:13) JS Stack trace: sync@enginesync.js:48:13 onNotify@service.js:1139:13 WrappedNotify@util.js:179:27 WrappedLock@util.js:135:22 _lockedSync@service.js:1132:12 sync/<@service.js:1124:13 WrappedCatch@util.js:105:22 sync@service.js:1113:12 1548982390031 Sync.SyncScheduler DEBUG Sync error count has exceeded 3; enforcing backoff. 1548982390031 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 6788468 ms. 1548982390031 Sync.SyncScheduler DEBUG Next sync in 6788468 ms. (why=client-backoff-schedule) 1548982390033 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:48:13) JS Stack trace: sync@enginesync.js:48:13 onNotify@service.js:1139:13 WrappedNotify@util.js:179:27 WrappedLock@util.js:135:22 _lockedSync@service.js:1132:12 sync/<@service.js:1124:13 WrappedCatch@util.js:105:22 sync@service.js:1113:12 1548982390034 Services.Common.RESTRequest TRACE local time, offset: 1548982390034, 1580 1548982390034 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1548982390034 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1548982390034 Services.Common.RESTRequest TRACE HTTP Header content-type: text/plain 1548982390034 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-US, en