I use hughes.net email and I cannot compose an emial in html only in text.
I can do everything in my email account but compose an email in html. I've talked with Hughes.net and they directed me to you. I have uninstalled mozilla and re installed it, cleared cookies and cache nothing seems to fix the problem. It works with Google Chrome but I don't really like Chrome. I prefer Firefox Mozilla. Please don't force me to use Chrome!!!!!! Help!!!!!!!!!!!!!
All Replies (7)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
This did not help my issue. I right clicked on Inspect Element and notice the tool bar for all the font selections is disabled. So I included a screen shot that shows this. And yes I am in safe mode. I don't have a clue if that's an issue but I'm just sayin' ....
Thanks for your help! I am using a pc with win10 if that helps. Did I mention that I can compose an email in Chrome? All works fine there. But I do not like Chrome.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network.
[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While you are in Safe Mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Sorry Fred nothing worked for me! Still unable to compose an email.
Hi,
Stab in the dark, but under 'Preferences' => 'Displaying Messages' => 'Display Mail' : have you checked :
'As HTML (when possible)' or : 'As Text' ?
Happy112 I can compose in text but not html. Does not make sense to me. It was worth a try though! Thanks!
I called for more help.