Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my all login n password vanished as " refresh Firefox reset addons and settings page automatically appeared".

abhishek_bajpai
abhishek_bajpai
more options

Dear Sir, As soon as I started my system from hibernate , I started my Firefox and " refresh Firefox reset addons and settings page automatically appeared" along with all tabs in a previous state .

I did not read the instructions carefully but it was written click this button directly if you are viewing this page in Firefox and I click that "refresh" Firefox button and all of the Firefox got crashed and as soon as again it is started my all the data as well as stored login password were all erased , I just got baseless as I trust firefox the most... please help me out as soon as possible.

Thanks n Regards, Abhishek

Dear Sir, As soon as I started my system from hibernate , I started my Firefox and " refresh Firefox reset addons and settings page automatically appeared" along with all tabs in a previous state . I did not read the instructions carefully but it was written click this button directly if you are viewing this page in Firefox and I click that "refresh" Firefox button and all of the Firefox got crashed and as soon as again it is started my all the data as well as stored login password were all erased , I just got baseless as I trust firefox the most... please help me out as soon as possible. Thanks n Regards, Abhishek

Chosen solution

abhishek_bajpai said

Now it has resolved as I reboot the firefox...

Thanks A lot :-)

That's a very odd and upsetting sequence of events, so I'm happy to hear it turned out okay.

When Windows wakes from hibernation, Firefox may "catch up" on timed activities that it or web pages had scheduled it to perform while the system was asleep. I wonder if that caused the problem?

Hopefully you won't see it again. However, if you do, maybe you will notice a pattern of particular sites associated with this issue.

Read this answer in context 👍 1

All Replies (2)

abhishek_bajpai
abhishek_bajpai Question owner
more options

abhishek_bajpai said

Dear Sir, As soon as I started my system from hibernate , I started my Firefox and " refresh Firefox reset addons and settings page automatically appeared" along with all tabs in a previous state . I did not read the instructions carefully but it was written click this button directly if you are viewing this page in Firefox and I click that "refresh" Firefox button and all of the Firefox got crashed and as soon as again it is started my all the data as well as stored login password were all erased , I just got baseless as I trust firefox the most... please help me out as soon as possible. Thanks n Regards,


Now it has resolved as I reboot the firefox...

Thanks A lot :-)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

abhishek_bajpai said

Now it has resolved as I reboot the firefox...

Thanks A lot :-)

That's a very odd and upsetting sequence of events, so I'm happy to hear it turned out okay.

When Windows wakes from hibernation, Firefox may "catch up" on timed activities that it or web pages had scheduled it to perform while the system was asleep. I wonder if that caused the problem?

Hopefully you won't see it again. However, if you do, maybe you will notice a pattern of particular sites associated with this issue.