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Why is the messages feature no longer working properly in FF?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

tsegyal
tsegyal
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I get a notification that there is a new message, but when trying to open the messaging feature it opens the frame at the bottom, but then disappears below the rim of the edge. And when I scroll down it briefly shows up, but then drops down again. Ultimately I have to open Messenger website proper, in order to do a basic message.

I get a notification that there is a new message, but when trying to open the messaging feature it opens the frame at the bottom, but then disappears below the rim of the edge. And when I scroll down it briefly shows up, but then drops down again. Ultimately I have to open Messenger website proper, in order to do a basic message.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"