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No Sound in Firefox

computerwizard0
computerwizard0
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Some time after upgrading to Firefox 64-bit 57.0.3, audio completely stopped working in Firefox (HTML5, Flash, etc). The audio icon does not show up on the tab. I've gone through all standard troubleshooting guides on this issue. I've also tried the solutions discussed here (https://support.mozilla.org/en-US/questions/1189634) with no success. I've attempted downgrading to multiple older versions of Firefox (32-bit and 64-bit) that did previously have working audio. This was after removing all Firefox related content from my computer (Profile folders, registry entries, etc). I've attempted running in Safe Mode -- same result.

Any suggestions on where to start troubleshooting?

Some time after upgrading to Firefox 64-bit 57.0.3, audio completely stopped working in Firefox (HTML5, Flash, etc). The audio icon does not show up on the tab. I've gone through all standard troubleshooting guides on this issue. I've also tried the solutions discussed here (https://support.mozilla.org/en-US/questions/1189634) with no success. I've attempted downgrading to multiple older versions of Firefox (32-bit and 64-bit) that did previously have working audio. This was after removing all Firefox related content from my computer (Profile folders, registry entries, etc). I've attempted running in Safe Mode -- same result. Any suggestions on where to start troubleshooting?

Chosen solution

It looks like there was another question on this topic already that I hadn't found until after I posted this. Here's the issue:

https://bugzilla.mozilla.org/show_bug.cgi?id=1426719

Read this answer in context 👍 0

All Replies (3)

computerwizard0
computerwizard0 Question owner
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Chosen Solution

It looks like there was another question on this topic already that I hadn't found until after I posted this. Here's the issue:

https://bugzilla.mozilla.org/show_bug.cgi?id=1426719

James
James
  • Top 25 Contributor
  • Moderator
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It's more of a Windows issue but even with a known cause and fix it may not get fixed in Windows for a while. However Mozilla may be doing a patch workaround in 58.0 and 52 ESR as a patch is working on Nightly development channel builds. There are 57.0.3 and 52.5.3esr updates today but not for this.

Modified by James

computerwizard0
computerwizard0 Question owner
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Yeah, I tried out the current Developer Edition build and it's working again.

Thanks for the comment!