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freezing and not responding - Newest firefox on updated OSX High Sierra

  • 1 reply
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  • Last reply by Shadow110

Firethelazers
Firethelazers
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Was working for a few days when the new version came out but everytime it opens up once you start trying to type in a web address or search it stops responding and just freezes. The window can be moved around the desktop screen but the application itself doesnt respond. If it does allow characters to be typed it is delayed considerably and stops responding when you hit submit and doesn't load up any pages. I was very excited about this new Firefox version as I like it because its quick and well supported but this isn't working. Is there any known issues going on with the new version or bugs you all are working out with this? I'm hoping to see an update file soon that addresses this issue. I'm back to Google Chrome for the meantime though. Chrome works fine still. Restarted my computer and all of that normal stuff also and the problems with Firefox are isolated and recurring.

Thanks for your time and the work you all do!

Was working for a few days when the new version came out but everytime it opens up once you start trying to type in a web address or search it stops responding and just freezes. The window can be moved around the desktop screen but the application itself doesnt respond. If it does allow characters to be typed it is delayed considerably and stops responding when you hit submit and doesn't load up any pages. I was very excited about this new Firefox version as I like it because its quick and well supported but this isn't working. Is there any known issues going on with the new version or bugs you all are working out with this? I'm hoping to see an update file soon that addresses this issue. I'm back to Google Chrome for the meantime though. Chrome works fine still. Restarted my computer and all of that normal stuff also and the problems with Firefox are isolated and recurring. Thanks for your time and the work you all do!

All Replies (1)

Shadow110
Shadow110
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Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

If still issues :

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.