Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is blocked and I cannot remember the master password, what to do

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Sam8

Sam8
Sam8
more options

I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

I tried to save a password from a site I was visiting and Firefox asked me for my password, which happens, so I entered it...the it kept asking me for the password and I kept entering what I believed was the password, then it locked me out of Firefox and now I cannot see anything but a message box asking me for a password. There is no "Forgot your password" prompt...nothing. I have several windows open and I would rather not loose them, so how do I get back in.

Chosen solution

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!

Read this answer in context 👍 0

All Replies (1)

Sam8
Sam8 Question owner
more options

Chosen Solution

I feel so stupid...my CAPS lock was on!!! Once I took it off, it worked!