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Can no longer access Facebook

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by Happy112

jaysullivan
jaysullivan
more options

After years of accessing Facebook using Firefox, I can no longer do so. All I get is a blank page (using Firefox ESR version 52.0.2). I've made no recent changes to Firefox that I'm aware of.

After years of accessing Facebook using Firefox, I can no longer do so. All I get is a blank page (using Firefox ESR version 52.0.2). I've made no recent changes to Firefox that I'm aware of.

Chosen solution

Hi   !

You could reload the page and bypass the cache to refresh possibly outdated or corrupted files.

Hold down the Shift key and left-click the Reload button or : press "Ctrl + F5" or press "Ctrl + Shift + R"


Another thing to try : Clear the cache and cookies only from websites that cause problems.

Clear the Cache:

3-bar menu => Options => Advanced => Network => Cached Web Content :
"Clear Now"

Remove Cookies from sites causing problems:

3-bar menu => Options => Privacy => Cookies : "Show Cookies"


Your system details show that you're running an old version of Flash, which can cause problems, so updating would be a good idea.

The latest version of Adobe Flash is : 26.0.0.151

You can download a Flash installer here:

https://get.adobe.com/flashplayer/

Make sure to uncheck any unwanted extras that Adobe might offer.

Read this answer in context 👍 2

All Replies (1)

Happy112
Happy112
more options

Chosen Solution

Hi   !

You could reload the page and bypass the cache to refresh possibly outdated or corrupted files.

Hold down the Shift key and left-click the Reload button or : press "Ctrl + F5" or press "Ctrl + Shift + R"


Another thing to try : Clear the cache and cookies only from websites that cause problems.

Clear the Cache:

3-bar menu => Options => Advanced => Network => Cached Web Content :
"Clear Now"

Remove Cookies from sites causing problems:

3-bar menu => Options => Privacy => Cookies : "Show Cookies"


Your system details show that you're running an old version of Flash, which can cause problems, so updating would be a good idea.

The latest version of Adobe Flash is : 26.0.0.151

You can download a Flash installer here:

https://get.adobe.com/flashplayer/

Make sure to uncheck any unwanted extras that Adobe might offer.