Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

OS X Firefox/Services menu void

  • 5 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

more options

Hi all, the items in Firefox/Services menu disappeared after I restart my iMac, but not in every browser tab. For example, they are there and working correctly if the browser display the Help/Troubleshooting page (I'm not sure the name is the correct one, I have a localized version in Italian: "Aiuto/Risoluzione dei problemi"). If I actuate Firefox restore function, Services work properly until I restart the iMac. I tried to run Firefox with the option "-NSDebugServices com.apple.mail" getting the following messages:

Mail/New Email With Selection (com.apple.mail) is enabled in the services menu and disabled in the context menu, by the standard Services policy. Mail/New Email To Address (com.apple.mail) is enabled in the services menu and disabled in the context menu, by the standard Services policy. Mail/New Email To Address (com.apple.mail) is disqualified because its send and/or return types cannot be handled by the requestor ChildView 0x11b6e4680, gecko child 0x11ba56800, frame {{0, 0}, {1580, 1040}}. Mail/New Email With Selection (com.apple.mail) is disqualified because its send and/or return types cannot be handled by the requestor ChildView 0x11b6e4680, gecko child 0x11ba56800, frame {{0, 0}, {1580, 1040}}. GVA info: Successfully connected to the Intel plugin, offline Gen9 WebGL(0x12dc38000)::ForceLoseContext"

Please, do you have any idea how to fix my installation?

iMac Retina 5K Late 2015 - OS X 10.11.6 - Firefox 50.0.2

Hi all, the items in Firefox/Services menu disappeared after I restart my iMac, but not in every browser tab. For example, they are there and working correctly if the browser display the Help/Troubleshooting page (I'm not sure the name is the correct one, I have a localized version in Italian: "Aiuto/Risoluzione dei problemi"). If I actuate Firefox restore function, Services work properly until I restart the iMac. I tried to run Firefox with the option "-NSDebugServices com.apple.mail" getting the following messages: Mail/New Email With Selection (com.apple.mail) is enabled in the services menu and disabled in the context menu, by the standard Services policy. Mail/New Email To Address (com.apple.mail) is enabled in the services menu and disabled in the context menu, by the standard Services policy. Mail/New Email To Address (com.apple.mail) is disqualified because its send and/or return types cannot be handled by the requestor ChildView 0x11b6e4680, gecko child 0x11ba56800, frame {{0, 0}, {1580, 1040}}. Mail/New Email With Selection (com.apple.mail) is disqualified because its send and/or return types cannot be handled by the requestor ChildView 0x11b6e4680, gecko child 0x11ba56800, frame {{0, 0}, {1580, 1040}}. GVA info: Successfully connected to the Intel plugin, offline Gen9 WebGL(0x12dc38000)::ForceLoseContext" Please, do you have any idea how to fix my installation? iMac Retina 5K Late 2015 - OS X 10.11.6 - Firefox 50.0.2

Modified by spegahsheen

All Replies (5)

more options

I got the updated release of Firefox and reinstalled it. Now is version 50.1.0, but the issue is the same as before.

Modified by spegahsheen

more options

I called Apple Support this morning who confirmed is a Firefox issue. Furthermore she said that her Mac was behaving in the same way. Common trouble, halved pain...

Modified by spegahsheen

more options

Any idea? here to show you the menu works, but here does not. Furthermore in other programs, where the Services menu works well, Internet related item like "Search with Google" opens Safari instead of my default browser Firefox. I think it isn't Mozilla's matter probably, but Apple's support and its user community think different, so I don't know how to resolve my question.

Modified by spegahsheen

more options
more options

Modified by cor-el