Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I recover saved logins from previous firefox version following update to newer version?

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by philipp

DaleAlexander
DaleAlexander
more options

I just upgraded my version 48.2 to version 49.0 and found out that all of my saved logins to preferred websites is missing. Now I must try to remember usernames and passwords to at least 30-50 websites and recreate the list for future use. Is there anything I can do to retrieve those logins or are they lost in the upgrade process?

I just upgraded my version 48.2 to version 49.0 and found out that all of my saved logins to preferred websites is missing. Now I must try to remember usernames and passwords to at least 30-50 websites and recreate the list for future use. Is there anything I can do to retrieve those logins or are they lost in the upgrade process?

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...