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I cannot access my email to verify the installation of Firefox.

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

nationalgrindingwheel
nationalgrindingwheel
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My company's email in on 1and1.com. I have been using Internet Explorer to access this site to login to my email accounts. Yesterday my computer automatically upgraded to Windows 10 (without my permission and I wish I could delete it) and since then I cannot login to my email. I called 1and1 this morning and they said Explorer and Microsoft Edge (which is terrible) are not supported and that I needed to download Firefox. I did this but I am at a stopping point because it wants me to verify my email address but I CANNOT ACCESS MY EMAIL. What next?

My company's email in on 1and1.com. I have been using Internet Explorer to access this site to login to my email accounts. Yesterday my computer automatically upgraded to Windows 10 (without my permission and I wish I could delete it) and since then I cannot login to my email. I called 1and1 this morning and they said Explorer and Microsoft Edge (which is terrible) are not supported and that I needed to download Firefox. I did this but I am at a stopping point because it wants me to verify my email address but I CANNOT ACCESS MY EMAIL. What next?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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You are unable to access your webmail portal via Firefox?

nationalgrindingwheel
nationalgrindingwheel Question owner
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Correct. I cannot get past the verification screen and I cannot access my email to do the verification.

FredMcD
FredMcD
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Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

You can downgrade out of Win 10. https://support.microsoft.com