Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can only access big websites like google, youtube, facebook; but not other websites b/c it says I haven't granted those websites permission. What do I do?

more options

Whenever I try accessing a website to look up information or whatever, it doesn't let me access it because it says that I haven't access that website permission, and it says "Unable to Connect". At first I thought it was an Internet problem but I was able to access big websites like Facebook, Google, Yelp, Youtube with no problem. But then when I access google and try clicking on one of the tabs, it won't load because that website isn't secure. I'm a college student that needs to do a lot of research and I can't access all the websites that provide me with the information I need to write my essays. What do I do to fix this? I don't know what happened, this became a problem 4 days ago.

Whenever I try accessing a website to look up information or whatever, it doesn't let me access it because it says that I haven't access that website permission, and it says "Unable to Connect". At first I thought it was an Internet problem but I was able to access big websites like Facebook, Google, Yelp, Youtube with no problem. But then when I access google and try clicking on one of the tabs, it won't load because that website isn't secure. I'm a college student that needs to do a lot of research and I can't access all the websites that provide me with the information I need to write my essays. What do I do to fix this? I don't know what happened, this became a problem 4 days ago.

All Replies (4)

more options

jessiaguirre said

it says that I haven't access that website permission

Is that the whole message?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

https://support.mozilla.org/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

more options

Here are the screenshots

more options

I had no problem with http://perchla.com/ Did you check out the links I posted?

more options

Hi jessiaguirre, it is interesting that you can use HTTPS sites like major search engines, FB, and this site, but not ordinary HTTP sites. Not the usual problem we see.

Could you test these URLs to see if the pattern holds (identical server, identical page, the only difference is the http/https):

Standard: http://jeffersonscher.com/res/jstest.php Secure: https://jeffersonscher.com/res/jstest.php