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Preferences page does not work!

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  • 1 has this problem
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  • Last reply by FredMcD

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When I click on the preferences icon on the toolbar, the preferences page opens however I am not able to click on anything!!

When I click on the preferences icon on the toolbar, the preferences page opens however I am not able to click on anything!!

Chosen solution

Type about:preferences#general<enter> in the address bar


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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All Replies (1)

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Chosen Solution

Type about:preferences#general<enter> in the address bar


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?