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nsapps event viewer not responding when shutting down PC using Windows Xp SP3

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  • 1 has this problem
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  • Last reply by FredMcD

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Seems like this is a firefox problem according to searches made. Not a lot of answers when a search is done.

Every time my computer shuts down I get the message nsappshell event viewer - end now or lose data. Then the PC will not shut down if I do not choose end now.

Seems like this is a firefox problem according to searches made. Not a lot of answers when a search is done. Every time my computer shuts down I get the message nsappshell event viewer - end now or lose data. Then the PC will not shut down if I do not choose end now.

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Let's do a clean install.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them. DO NOT delete your Profiles you find in a search for any Mozilla or Firefox folders. Then run the installer. If all goes well, remove the OLD folders when you are done.

Modified by James