Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

youtube keeps freezing

hoggys2much
hoggys2much
more options

Can someone help me please?

I am having real bother playing videos on Youtube. It has been like this for the last couple of days.

I tried reinstalling Adobe Flash but it didn't work.

Other video sites like Dailymotion.com play beautifully it is just Youtube.

What happens is the video will start up but after a 1 - 2 minutes it will just freeze and crash the browser.

I am on Firefox 39 for Windows 7 and have the latest Flash installed.

Can someone help me please? I am having real bother playing videos on Youtube. It has been like this for the last couple of days. I tried reinstalling Adobe Flash but it didn't work. Other video sites like Dailymotion.com play beautifully it is just Youtube. What happens is the video will start up but after a 1 - 2 minutes it will just freeze and crash the browser. I am on Firefox 39 for Windows 7 and have the latest Flash installed.

All Replies (2)

FredMcD
FredMcD
more options

We are hear to help.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

hoggys2much
hoggys2much Question owner
more options

I will try that but if it is the flash drive then explain why Dailymotion works please.