hello, if you want to follow up please don't open new questions but continue in your original thread at https://support.mozilla.org/en-US/questions/1069891 - otherwise it is going to be hard to follow along. also i was interested in the contents of that about:support page, not it's address itself. there will be a button to copy the text content of that page - please press that and then paste it into your first question. thank you