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ff freezes upon opening

ikonoklast61
ikonoklast61
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worked fine when i started using it. i closed it normally. when i re-started my computer, got the "FF already open, close and try again". deleted parent lock file per instructions. FF now opens but freezes before home page loads. i can't try any of the solutions about safe mode and refresh because a single page won't load. i've installed and reinstalled and rebooted. no change. i'm using IE now to get help. and the "automatically add" file below isn't working.

worked fine when i started using it. i closed it normally. when i re-started my computer, got the "FF already open, close and try again". deleted parent lock file per instructions. FF now opens but freezes before home page loads. i can't try any of the solutions about safe mode and refresh because a single page won't load. i've installed and reinstalled and rebooted. no change. i'm using IE now to get help. and the "automatically add" file below isn't working.

All Replies (3)

ikonoklast61
ikonoklast61 Question owner
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so i deleted the default and tried to create a new profile. error message: folder can't be written into". so now FF doesn't work in any way shape or form

ikonoklast61
ikonoklast61 Question owner
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i uninstalled 28 and installed 38. i still get the "missing/inaccessible profile" message IMMEDIATELY after download is complete

ikonoklast61
ikonoklast61 Question owner
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I seem to have fixed the problem: I uninstalled 38 and deleted all the mozilla folders on my drive (app data, local settings and program files) -- there was a surprising amount of files for having uninstalled it. i installed 28 and it worked. i copied the files in the working profile from my old computer into the new profile and it works -- booksmarks are all there agin. so it looks to me like the problem was in a folder other than docs & settings/app data profiles. Any guesses?

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