Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by cor-el

NaiduThallapaneni
NaiduThallapaneni
more options

browser is dead slow very time it hang .

browser is dead slow very time it hang .

All Replies (2)

millsap
millsap
more options

Since the last three updates, FF has crashed/hanged much more often. I have the same add-ons for over a year now and no change has been made. I understand this is probably related to the add-ons. But if no new add-ons has been added, why would FF became so unstable?

Something in the last few updates must have broken FF somehow and make it so unstable. I have been using FF since it first came out, and it has never been this bad.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.