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lost master password need to reset

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

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Hello, My master password works on main computor, it will not work on my laptop, I found the link to reset the main computor but it doesn't work on my laptop, Is there a way to reset the master password , Then I'll go back to pen and paper. Thank you for whatever help you can provide, I'm sure someware their is a link to reset it.

Hello, My master password works on main computor, it will not work on my laptop, I found the link to reset the main computor but it doesn't work on my laptop, Is there a way to reset the master password , Then I'll go back to pen and paper. Thank you for whatever help you can provide, I'm sure someware their is a link to reset it.

All Replies (1)

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You can delete the key3.db file and logins.json file and a possible signons.sqlite file or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.

You can use this button to go to the currently used Firefox profile folder: