Firefox crashes when I try to open a downloaded file
Hello!
Whenever I try to open a file I have just downloaded Firefox stops working. I get a windows 'Firefox has stopped working' error message.
Steps: Download a file Blue download arrow icon flashes to indicate that download has completed I click the download arrow to open the list of downloaded files I click the file I want to open Firefox crashes
I have tried the following:
- reinstall firefox - refresh firefox - start firefox in safe mode (still crashes)
I have also tested in Windows safe mode and do not have the problem there. I believe this indicates that there is another piece of software that is causing the crash but I don't know how to identify which other piece of software it is.
Firefox doesn't record these crashes in about:crashes so I have no log to share.
I do have an Error from the Windows event viewer:
Faulting application name: firefox.exe, version: 35.0.1.5500, time stamp: 0x54c1fdbc Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f Exception code: 0xc0000374 Fault offset: 0x000e5994 Faulting process ID: 0xcbc Faulting application start time: 0x01d046499c589612 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: e600231d-b23c-11e4-bea1-90e6bad76e7f Faulting package full name: Faulting package-relative application ID:
Any help would be great.
Chosen solution
Ok so this I haven't exactly 'solved' the issue but I have a solution. I've abandoned Firefox and installed Firefox developer edition instead:
https://www.mozilla.org/en-US/firefox/developer/
I don't have the same issue when using that. Done.
Read this answer in context 👍 0All Replies (4)
Hey Ed,
I agree with your conclusion, it is another piece of software running on your computer. Unfortunately I have no way of figuring out what it is. The Error from the Windows event viewer only mentions "C:\WINDOWS\SYSTEM32\ntdll.dll" which is part of the Windows Kernel.
I would try updating to Firefox 35.0.1. Running a Malware scan might also resolve the problem.
If you're still having trouble I would have a look at the Start up and Running applications in Task Manager. Try selectively diabling/ending them until you find the culprit.
Let me know if you figure it out.
-Curtis
Does if help if you check the security tab in the properties of the file and remove a possible internet protection?
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
Hi Curtis and Corel - thanks for the advice.
I've not been able to identify the software that is causing the problem. Might need to do a fresh windows install. Annoying.
@Corel - do you have any more info on your suggestion. I tried viewing the properties of the dll but there doesn't seem to be anything in there that I can edit (although I am an admin).
Chosen Solution
Ok so this I haven't exactly 'solved' the issue but I have a solution. I've abandoned Firefox and installed Firefox developer edition instead:
https://www.mozilla.org/en-US/firefox/developer/
I don't have the same issue when using that. Done.