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Espn videos will not play

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

parrishp13
parrishp13
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The videos on the site have always worked but all of a sudden they stopped playing. I did some research and followed some other troubleshooting like clearing history/cache/cookies/. I also removed ad block and uninstalled and reinstalled flash. I don't use a vpn or anything like that either. The videos don't work on other browsers either like chrome and and safari. I didn't change or do anything to my computer. The videos were working one day and then the next they stopped. There is only a black screen when I hit the play button. I'm just trying to watch the normal videos on their website not anything that requires a cable provider

Currently running:

Mac 10.6.8 The most up to date Firefox, flash, and everything else I can think of.


Any help would be greatly appreciated!

The videos on the site have always worked but all of a sudden they stopped playing. I did some research and followed some other troubleshooting like clearing history/cache/cookies/. I also removed ad block and uninstalled and reinstalled flash. I don't use a vpn or anything like that either. The videos don't work on other browsers either like chrome and and safari. I didn't change or do anything to my computer. The videos were working one day and then the next they stopped. There is only a black screen when I hit the play button. I'm just trying to watch the normal videos on their website not anything that requires a cable provider Currently running: Mac 10.6.8 The most up to date Firefox, flash, and everything else I can think of. Any help would be greatly appreciated!

All Replies (3)

Tim
Tim
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Hi there,

Have you had a look at these Knowledge Base articles?:

Tim

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to clear the Flash local storage and settings.

Flash Website Storage Settings panel:

Global Storage Settings Panel:

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: