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Firefox opens to a blank screen. I have uninstalled, removed, deleted and reinstalled. Nothing works. How do I CLEAN Firefox from my computer?

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  • Last reply by philipp

ltcox
ltcox
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With a blank screen I don't have an option to select any buttons. I can close the program but nothing else. I installed Drop Box the day before this started. I've tried deleting the folder, I've tried uninstall and then download a new program but always end up at the same place, a blank screen.

There is something that I am not removing that keeps doing this.

Any help would be appreciated.

With a blank screen I don't have an option to select any buttons. I can close the program but nothing else. I installed Drop Box the day before this started. I've tried deleting the folder, I've tried uninstall and then download a new program but always end up at the same place, a blank screen. There is something that I am not removing that keeps doing this. Any help would be appreciated.

Chosen solution

hello ltcox, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 (for win7 32bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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philipp
philipp
  • Moderator
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Chosen Solution

hello ltcox, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 (for win7 32bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems