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Everytime I open Firefox, I get an aggravating message from "Apollo Browser sync" that wants to access my Google account - how do I get rid of this message?

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  • Last reply by FredMcD

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This has been happening for the last 2 days. I don't remember downloading this app. It said I had given it permission to access my phone and iPad, which I removed. But even though I have denied it permission, I keep getting the message first thing after opening Firefox. I'm tempted to stop using Firefox as my default since this doesn't happen in another browser.

This has been happening for the last 2 days. I don't remember downloading this app. It said I had given it permission to access my phone and iPad, which I removed. But even though I have denied it permission, I keep getting the message first thing after opening Firefox. I'm tempted to stop using Firefox as my default since this doesn't happen in another browser.

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Chosen Solution

Disable that extension in Firefox. http://apollobrowser.wordpress.com/firefox/

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Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}