Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 30 stops responding

more options

Firefox seems to be stopping at random times and intervals. The only way to fix it is to stop the process from the Windows Task Manager and restart Firefox. When I do this Windows (XP) gives me a crash report that Firefox plugin container failed. Any ideas?

Firefox seems to be stopping at random times and intervals. The only way to fix it is to stop the process from the Windows Task Manager and restart Firefox. When I do this Windows (XP) gives me a crash report that Firefox plugin container failed. Any ideas?

Chosen solution

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 1

All Replies (4)

more options

This is not a cure but will make it easier if Firefox locks up. https://support.mozilla.org/questions/997866 {web link}


Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Chosen Solution

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

This seemed to help. Firefox still becomes unresponsive, but recovers right away. I will keep an eye on it thank you.

Modified by notusedupyet1