Fix slowness, crashing, error messages and other problems

Procedures to diagnose and fix problems

Cannot send messages

If you cannot send messages with Thunderbird, this page provides a series of steps you can follow to check for common problems.

Rebuilding the Global Database

Rebuilding the Global Database will initiate a re-indexing of emails and address book cards (newsgroup messages are not indexed).

Cannot receive messages

If you cannot receive messages, this page provides a series of steps you can use to check for common problems.

Dangerous directories

Some system folders are not allowed when setting Thunderbird storage location as they cause issues.

Cannot delete messages

This article explains how to fix issues with message deletion caused by a missing or corrupted trash folder.

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