RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems. {for linux} {note}'''Note:''' This article only applies to Windows.{/note} {/for} __TOC__ =Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play= A recent version of Flash doesn't work with RealPlayer. See, [[Flash 11.3 doesn't load video in Firefox]] for more information. =RealPlayer add-on is not compatible with Firefox= See [[Add-ons are disabled after updating Firefox]] for suggestions. = Cannot download videos = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. =Cannot download audio streams such as Internet radio= This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. = Webpages are blank after updating RealPlayer = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. = Tip and Alternative Solution = At present Flash Player 11.3 may itself not work in Windows Vista and above if it is ''protected mode'' and RealPlayer may also encounter problems if protected mode is enabled. A solution is to downgrade to an earlier FlashPlayer version, (or to manually turn off protected mode). ==Downgrading to an earlier version Flash Player 10.3 or 11.2 == This may need you to first use an Adobe uninstall utility. The process is fully explained with suitable links in the article [[Flash 11.3 Crashes]] ==A simple method of working out whether protected mode is in use is.== # Start a new session of Firefox, preferably with only the home page or a blak tab open # Open Windows Task Manager {key Ctrl + Shift + Esc} and use the process tab # There should be no process ''plugincontainer'' running # Open and play a single Flash Player Video # If you have #* one plugincontainer process running protected mode is off #* two plugincontainer processes running indicate protected mode is in use. {for fx4} =The RealPlayer plugin has crashed= If you see this error, it means that the RealPlayer plugin was not able to handle embedded audio or video content on a webpage. This is a known problem. <!-- see https://bugzilla.mozilla.org/show_bug.cgi?id=667399 and discussion. --> As a workaround, disable the "RealPlayer G2 LiveConnect-Enabled Plug-In" in the Add-ons Manager Plugins list. See [[Troubleshooting plugins]] for details. You will still be able to use the RealPlayer program for links to Real Media files but audio and video content embedded in webpages will not play. {/for} = Other problems = *For general information on solving issues with plugins, see [[Troubleshooting plugins]]. *For instructions on removing add-ons, see [[Uninstalling add-ons]]. [[Template:ShareArticle|link=http://mzl.la/Lp48DM]] <!-- MZ credit --> <br/> <br/> '''''Partly Based on information from [http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows (mozillaZine KB)]'''''

RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems.

Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play

A recent version of Flash doesn't work with RealPlayer. See, Flash 11.3 doesn't load video in Firefox for more information.

RealPlayer add-on is not compatible with Firefox

See Re-enable add-ons that were disabled when updating Firefox for suggestions.

Cannot download videos

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Cannot download audio streams such as Internet radio

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Webpages are blank after updating RealPlayer

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Tip and Alternative Solution

At present Flash Player 11.3 may itself not work in Windows Vista and above if it is protected mode and RealPlayer may also encounter problems if protected mode is enabled. A solution is to downgrade to an earlier FlashPlayer version, (or to manually turn off protected mode).

Downgrading to an earlier version Flash Player 10.3 or 11.2

This may need you to first use an Adobe uninstall utility. The process is fully explained with suitable links in the article Flash 11.3 Crashes

A simple method of working out whether protected mode is in use is.

1. Start a new session of Firefox, preferably with only the home page or a blak tab open
2. Open Windows Task Manager Ctrl + Shift + Esc and use the process tab
3. There should be no process plugincontainer running
4. Open and play a single Flash Player Video
5. If you have
   • one plugincontainer process running protected mode is off
   • two plugincontainer processes running indicate protected mode is in use.

Other problems

• For general information on solving issues with plugins, see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.
• For instructions on removing add-ons, see Disable or remove Add-ons.

 

Partly Based on information from (mozillaZine KB)