Fix problems with RealPlayer add-ons

Revision Information
  • Revision id: 22379
  • Created:
  • Creator: scoobidiver
  • Comment: Clarify plugins and add-on, fixed restart link label, fixed typo, no credit, added keywords
  • Reviewed: No
  • Ready for localization: No
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In addition to plugins, RealPlayer installs an add-on in Firefox. Sometimes this add-on causes problems with Firefox, websites, video and audio files. This article explains how to fix or work around these problems.

Note: This article only applies to Windows.

RealPlayer add-on is not compatible with Firefox

See Re-enable add-ons that were disabled when updating Firefox for suggestions.

Cannot download videos

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

The RealPlayer plugin will still work.
  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
  2. Select RealPlayer Browser Record Plugin.
  3. Click on Disable.
  4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Cannot download audio streams such as Internet radio

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

The RealPlayer plugin will still work.
  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
  2. Select RealPlayer Browser Record Plugin.
  3. Click on Disable.
  4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Webpages are blank after updating RealPlayer

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

The RealPlayer plugin will still work.
  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
  2. Select RealPlayer Browser Record Plugin.
  3. Click on Disable.
  4. Click Restart FirefoxNow to start Firefox with the extension disabled.

Other problems