RealPlayer installs a number add-ons in Firefox. Sometimes these add-ons cause problems with Firefox, websites, video and audio files. This article explains how to fix or work around these problems. {for mac,linux} {note}'''Note:''' This article only applies to Windows.{/note} {/for} __TOC__ =RealPlayer plugin is not compatible with Firefox= See, [[Add-ons are disabled after updating Firefox]] for suggestions. = Cannot download videos = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click {button Restart Firefox} to start Firefox with the extension disabled. =Cannot download audio streams such as Internet radio= This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click {button Restart Firefox} to start Firefox with the extension disabled. = Webpages are blank after updating RealPlayer = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click {button Restart Firefox} to start Firefox with the extension disabled. = Other problems = *For general information on solving issues with plugins, see [[Troubleshooting plugins]]. *For instructions on removing add-ons, see [[Uninstalling add-ons]]. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/RealPlayer RealPlayer (mozillaZine KB)]'''''

RealPlayer installs a number add-ons in Firefox. Sometimes these add-ons cause problems with Firefox, websites, video and audio files. This article explains how to fix or work around these problems.

RealPlayer plugin is not compatible with Firefox

See, Re-enable add-ons that were disabled when updating Firefox for suggestions.

Cannot download videos

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart Firefox to start Firefox with the extension disabled.

Cannot download audio streams such as Internet radio

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart Firefox to start Firefox with the extension disabled.

Webpages are blank after updating RealPlayer

This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.

1. Click the menu button , click Add-ons and themes and select Extensions.
2. Select RealPlayer Browser Record Plugin.
3. Click on Disable.
4. Click Restart Firefox to start Firefox with the extension disabled.

Other problems

• For general information on solving issues with plugins, see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.
• For instructions on removing add-ons, see Disable or remove Add-ons.

Based on information from RealPlayer (mozillaZine KB)