SUMO community discussions

"Solved it" button

  • 1 Reply
  • Last reply by John99
  1. Svetlana
    Svetlana 24 posts

    Like this one, https://support.mozilla.com/en-US/questions/837741

    Many users don't see the "Solved it" button.

    Is there any plans on reedesigning those buttons to avoid confusion?

    Like this one, https://support.mozilla.com/en-US/questions/837741 Many users don't see the "Solved it" button. Is there any plans on reedesigning those buttons to avoid confusion?
  2. John99
    John99 3665 posts

    There have been previous comments you may or may not have seen for instance threads

    • "Number of postings and number of solved threads - gone" after a glitch with SUMO update
    • "Helpful and Not helpful buttons not really helpful" in one of the posts started
      This situation has been discussed before. I think the overall problem is that the Helpful button works in two different ways; when the Owner is logged in, it toggles to Solved and when the Owner is not logged in (or someone else uses Helpful) the Helpful button is the Helpful button. the-edmeister

    A slightly related thread is "mining sumo weekly metrics" it appears a vanishingly low proportion of visitors log answers as helpful.

    There have been previous comments you may or may not have seen for instance threads * "Number of postings and number of solved threads - gone" after a glitch with SUMO update **new emails were mentioned [/forums/contributors/705056?last=9110#post-8850] that thread also mentions **''the Karma PRD that we are working on and that will be implemented soon: https://wiki.mozilla.org/Support/Kitsune/Karma'' * "Helpful and Not helpful buttons not really helpful" in one of the posts started <blockquote>This situation has been discussed before. I think the overall problem is that the Helpful button works in two different ways; when the Owner is logged in, it toggles to Solved and when the Owner is not logged in (or someone else uses Helpful) the Helpful button is the Helpful button. [/forums/contributors/706289?last=36594#post-35914 the-edmeister] </blockquote> A slightly related thread is "[https://support.mozilla.com/en-US/forums/contributors/706466?last=36215#post-36016 mining sumo weekly metrics]" it appears a vanishingly low proportion of visitors log answers as helpful.