Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updated to 16.0.2 but now everything hangs, even facebook all I get is the icon spinning until I close it down. WHY

  • 3 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ roughness

more options

updated to 16.0.2, now when I try to go to facebook the icon spins for ages, then I am unable to click on anything it is like there is nothing on the page. it is so bad I can not even click on the icon in the toolbar to minimise it have to close it down - totally not responding to anything and it is the same on my laptop. how do I remove 16.0.2 and go back to earlier version as this is obviously buggy

updated to 16.0.2, now when I try to go to facebook the icon spins for ages, then I am unable to click on anything it is like there is nothing on the page. it is so bad I can not even click on the icon in the toolbar to minimise it have to close it down - totally not responding to anything and it is the same on my laptop. how do I remove 16.0.2 and go back to earlier version as this is obviously buggy

Ŋuɖoɖo si wotia

Firefox 16 has some problem. you can solve the problem by reseting your firefox http://support.mozilla.org/kb/reset-preferences-fix-problems

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (3)

more options

Ɖɔɖɔɖo si wotia

Firefox 16 has some problem. you can solve the problem by reseting your firefox http://support.mozilla.org/kb/reset-preferences-fix-problems

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

thanks for the reply the only thing that would work was to get rid of the new update.